Returns and Refunds

We want you to feel confident when shopping with Avelexa. If you need help with an order, contact us and include your order number and the reason for your request.

Return Requests

Before sending an item back, contact us so we can review your request and provide return instructions. Items should be returned in their original condition, with original packaging and included accessories, unless the item arrived damaged or defective.

Non-Returnable Items

For hygiene and safety reasons, opened or used beauty, personal-care, hair, and cosmetic items may not be eligible for return unless they arrived damaged, defective, or incorrect. Certain final-sale, personalised, or promotional items may also be excluded where permitted by law.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or different from what you ordered, contact us as soon as possible. Include your order details and clear photographs of the item, packaging, and shipping label.

Refunds

Once an approved return is received and reviewed, we will notify you of the outcome. Approved refunds are issued to the original payment method unless another option is required or permitted by applicable law. Processing times may vary by payment provider.

Shipping Costs

Unless an item is damaged, defective, incorrect, or applicable law requires otherwise, return shipping costs may be the customer’s responsibility. Original shipping charges may be non-refundable.

Exchanges and Cancellations

Exchanges may be available depending on product availability. If you want to cancel an order, contact us as soon as possible. Cancellation cannot be guaranteed once an order has been processed or dispatched.

Questions About Returns

Contact Avelexa with your order details. We will review your request in accordance with this policy and applicable consumer protection laws.

Last updated: August 31, 2026