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1. Order Processing
We aim to process and dispatch all orders within 1‑3 business days from our warehouse. Orders placed on weekends or public holidays will be processed the next business day.
2. Shipping Costs & Weight‑based Fees
Shipping is calculated per order based on destination and item weight. The table below outlines our current
| Region | Base Cost (per item) | Cost per 1 lb | Estimated Delivery Time |
|---|---|---|---|
| USA | — | $9.00 per lb | 3–7 business days |
| Canada | $3.18 per item | $5.96 per lb | 5–10 business days |
| Rest of North America (Mexico, Caribbean) | $8.44 per item | $0.93 per lb | 7–14 business days |
| United Kingdom | $4.25 per item | $4.52 per lb | 6–12 business days |
| Europe (All except UK) | $7.89 per item | $3.83 per lb | 7–15 business days |
| Latin America | $8.44 per item | $0.93 per lb | 10–18 business days |
| Asia | $5.22 per item | $2.49 per lb | 7–14 business days |
| Australia | $8.76 per item | $5.28 per lb | 8–15 business days |
| Middle East | $7.97 per item | $1.12 per lb | 6–12 business days |
| Africa | $7.97 per item | $1.12 per lb | 10–20 business days |
Notes:
For shipments to the United States, cost is calculated at $9.00 per lb, no base cost.
For international shipments, a base cost plus a per‑lb cost applies.
Weight is rounded up to the next full lb for charging purposes.
Actual shipping carrier and method may vary based on destination and weight.
3. Estimated Delivery Times
Here are our best estimates for delivery timeframes, based on the shipping services we use. Please note: these are estimates, not guaranteed—actual delivery may vary due to customs, local postal delays, weather, or other factors.
| Region | Estimated Delivery Time |
|---|---|
| United States | 2–5 business days for standard domestic service. USPS+2Easyship+2 |
| International (General) | 6–10 business days to major destinations. USPS+2USPS+2 |
| International (Lightweight/ Economy) | Up to 20 business days to more remote destinations. Stamps.com+1 |
4. Shipping Carriers & Tracking
We partner with reliable carriers (including United States Postal Service (USPS) and international postal services) for domestic and global delivery.
Once your order ships, you will receive a shipment confirmation email with tracking information where available.
Please allow 24–48 hours for tracking to update.
If you do not receive a tracking update within that timeframe, feel free to contact us.
5. Customs, Duties & Taxes
For international shipments, please be aware:
The recipient may be responsible for import duties, taxes, or customs clearance fees imposed by the destination country.
These fees are beyond our control and are not included in our shipping cost table.
We recommend checking with your local customs office for details.
6. Shipping Restrictions & Important Info
Orders cannot be shipped to PO Boxes in certain countries; a physical address may be required.
Some items may be subject to restrictions or additional shipping requirements depending on destination.
Delivery time estimates do not include weekends or public holidays.
Delivery to remote or rural areas may take longer than the estimates shown.
7. Returns Due to Shipping Issues
If a shipment is returned to us due to an incorrect address or failure at customs:
We will notify you and provide options: reshipment (at your cost) or refund (minus original shipping cost).
If you provide an incorrect address, we are not responsible for re‑shipping fees.
8. Contact Us
If you have any questions about shipping, fees, your order status, or tracking, please contact our customer support at [your email address] and we’ll respond as quickly as possible.
Final Notes
Please review your shipping address carefully at checkout.
Selecting the correct region at checkout ensures you receive the correct shipping cost and estimate.
We encourage you to place your order as early as possible to allow for processing time (especially during peak seasons/holidays).