Effective Date: 30 Jan 2025
Avelexa.com is operated by Zeeflare LLC, a registered USA company. This Shipping & Delivery Policy outlines our shipping terms, processing times, and delivery procedures for beauty products.
1. Order Processing Time
- Orders are processed within 1-2 business days (Monday–Friday, excluding holidays).
- Orders placed after 2:00 PM (EST) or on weekends/holidays will begin processing on the next business day.
- Once processed, you will receive a confirmation email with tracking details.
2. Shipping Methods, Rates & Estimated Delivery Times
Domestic (USA) Shipping
- Standard Shipping (UPS or USPS): $8.89 per lb.
- Delivery Time: 3–7 business days.
International Shipping
International shipping costs are calculated based on the total weight and number of items in your order. Rates and estimated delivery times vary by destination as follows:
| Region | Standard Rate per lb | Standard Rate per Item | Estimated Delivery Time |
|---|---|---|---|
| Asia | $8.90 | $6.08 | 6–10 business days |
| Australia | $8.76 | $5.28 | 6–10 business days |
| Canada | $3.18 | $5.96 | 2–5 business days |
| Latin America | $2.28 | $25.62 | 6–10 business days |
| Major EU/AS/LA | $4.84 | $5.05 | 6–10 business days |
| Middle East/Africa | $17.81 | $4.88 | 6–10 business days |
| Rest of Europe | $9.05 | $5.01 | 6–10 business days |
| United Kingdom | $4.25 | $4.52 | 6–10 business days |
| Western Europe | $3.91 | $5.83 | 6–10 business days |
Notes:
- Shipping Cost Calculation: Total shipping cost = (Total weight in lbs × Standard Rate per lb) + (Number of items × Standard Rate per Item).
- Delivery Times: Estimated delivery times are based on data from USPS and UPS and may vary due to customs processing and other unforeseen factors.
- We ship to select international destinations. Availability depends on carrier restrictions and product regulations.
- If your country is not listed at checkout, we currently do not ship to that location.
3. Customs, Duties & Taxes (International Orders)
- Customers are responsible for any customs duties, import taxes, and clearance fees imposed by their country.
- Customs processing times vary and may cause additional delays beyond our estimated delivery timeframe.
4. Order Tracking
- Once your order ships, you will receive a tracking number via email.
- Tracking updates may take 24–48 hours to reflect on the carrier’s website.
- If your tracking shows delivered but you have not received your package, please check with your local post office or carrier before contacting us.
5. Undeliverable & Lost Packages
- If an order is returned due to an incorrect address, refusal, or failure to collect, a reshipping fee will apply.
- Lost or stolen packages: We are not responsible for packages marked as “delivered” by the carrier. Customers should file a claim with the carrier.
6. Shipping Restrictions
- Due to hygiene and safety concerns, we do not reship returned or opened beauty products.
- Some items (e.g., aerosols, flammable liquids) may be restricted in certain locations due to carrier regulations.
7. Delivery Delays & Force Majeure
- While we strive for timely delivery, unforeseen delays (e.g., severe weather, customs processing, or carrier disruptions) may occur.
- We are not liable for delays beyond our control.
8. Contact Information
For any shipping inquiries, reach out to:
📧 Email: [support@avelexa.com]
📍 Address: Avelexa (Zeeflare LLC)
REGISTERED AGENT INC, 32 N Gould St Sheridan, WY 82801, USA
By placing an order on Avelexa.com, you acknowledge and agree to this Shipping & Delivery Policy. We reserve the right to update this policy at any time.