Return Policy

At Avelexa, we are committed to ensuring your complete satisfaction with our beauty products. If for any reason you are not fully satisfied with your purchase, we are here to help.

Return Window

Returns are accepted within 7 calendar days from the delivery date.

Eligible Products

  • Products must be unopened, unused, and in their original sealed packaging.
  • Products that are opened, used, or damaged by the customer are not eligible for return.

Return Process

  • Contact our customer support at: avelexabeauty@gmail.com
  • Include your order number and reason for return.
  • Once approved, follow the instructions provided to ship the item back.
  • We recommend using a trackable shipping method to avoid lost packages.

Return Shipping Costs

Customers are responsible for return shipping costs. The cost of shipping for the original order is non-refundable.

Refunds

  • Refunds will be issued after we receive and inspect the returned product.
  • Refunds will be processed to the original payment method within 5–7 business days.
  • Shipping costs for the original order are non-refundable.

Exchanges

Direct exchanges are not available. Please place a new order for the desired product and return the unwanted product.

Contact Information

For any questions regarding returns, please contact us at:

avelexabeauty@gmail.com

Website: https://avelexa.com