Effective Date: 30 Jan 2025

Avelexa.com is operated by Zeeflare LLC, a registered USA company. We are committed to providing high-quality beauty products. Due to the nature of our products, we have a strict returns and refund policy to ensure product safety and hygiene.

1. Eligibility for Returns

We accept returns only under the following conditions:

  • The product was damaged in transit or is defective upon arrival.
  • You received the wrong item due to a fulfillment error.
  • The product is unopened, unused, and in its original sealed packaging (except in cases of defective or incorrect items).

Returns will not be accepted if:

  • The item has been opened, used, or tested due to hygiene concerns.
  • The item was correctly delivered and not defective.
  • The return request is made after 7 days from the delivery date.
  • The item is a final sale, clearance, or promotional product (marked as non-returnable).

2. Return Process

To initiate a return, follow these steps:

  1. Contact us at support@avelexa.com within 7 days of delivery with your order number and proof (photos or videos) of the issue.
  2. Our team will review your request and determine eligibility within 2-3 business days.
  3. If approved, you will receive a return authorization number (RMA) and return shipping instructions.
  4. The item must be shipped back within 5 days of RMA approval. Customers are responsible for return shipping costs unless the item was incorrect or defective.

3. Refunds

  • Approved refunds will be processed within 5-7 business days after receiving and inspecting the return.
  • Refunds will be issued to the original payment method only.
  • Shipping fees, duties, and taxes are non-refundable.
  • If the item was purchased using a discount code or promotion, only the actual amount paid will be refunded.

4. Exchanges & Cancellations (Before Shipping)

  • Orders can be canceled or exchanged before shipping, which usually occurs within 2 business days of purchase.
  • If an order is canceled before shipping, a full refund will be issued minus a 2.5% bank processing fee.
  • Once an order has been shipped, it cannot be canceled, and customers must follow the return process.

5. Non-Returnable Items

For hygiene and safety reasons, we do not accept returns on:

  • Skincare, makeup, haircare, and personal care products once opened.
  • Beauty tools and accessories (e.g., brushes, sponges, applicators) unless defective.
  • Fragrances, liquids, and aerosols due to shipping restrictions.

6. Damaged or Missing Products

  • If your package arrives damaged, missing items, or tampered with, contact us within 48 hours of delivery with photo/video evidence.
  • We will work with the shipping carrier to resolve the issue and may offer a replacement or refund based on the case.

7. Contact Information

For return requests, refunds, or assistance, reach out to:
📧 Email: support@avelexa.com
📍 Address: Avelexa (Zeeflare LLC)
REGISTERED AGENT INC
32 N Gould St Sheridan, WY 82801, USA

By placing an order on Avelexa.com, you agree to this Refund and Returns Policy. We reserve the right to refuse any return that does not comply with the terms above.